Register for Private Banking 24/7

Member services

To register for Private Banking 24/7 simply call 0845 303 0600. If you are already registered with RBS Direct Banking, simply use your existing security details and you can start using the service immediately.

Using our 24/7 telephone banking service couldn’t be simpler. The chart below gives you step-by-step instructions.


Press 1 for automated services
You will be asked to enter your customer number and random digits from your security number.
You can choose from:
  • Balance enquiry
  • Mini statements
  • Bill payments
  • Transferring funds
  • Requesting a statement
  • Requesting a cheque/credit book
  • Item search
  • Checking your personal account codes
Press 2 to speak to a Private Banking Adviser
You will need your security details ready to give to an Adviser.
You can choose from:
  • Making an appointment with your relationship manager
  • Making an appointment with a specialist outside business hours (such as a Mortgage Adviser)
  • Arranging a CHAPS payment
  • Transferring funds abroad
  • Setting up a savings account
  • Ordering foreign currency
  • Setting up a standing order

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